FAQs

1. How long will it take for my items to arrive?

We understand the importance of timely delivery. Here's a breakdown of our delivery timeline:
Order Handling Time: 1-2 Business Days
Transit Time: 3-5 Business Days

2. Will I receive a confirmation number when I place my order?

Absolutely! Upon placing your order, you will receive an order number for reference. If, for any reason, you do not receive one within 24-48 hours, please don't hesitate to reach out to us.

3. Who can I contact if I have a problem with my order?

Your satisfaction is our priority, and we're here to assist you every step of the way. For any inquiries or issues regarding your order, feel free to contact our dedicated Customer Support Team at info@survivescouts.com. We're available Mon-Fri between 9:00 AM to 5:00 PM to address your concerns promptly.

4. Is Checkout on this site safe and secure?

Rest assured, your security is our top priority. You can shop with confidence knowing that all purchases made on our site are safe and secure. We utilize the latest encryption technology to safeguard your personal and financial information.

5. Why my tracking number isn't working? 

Tracking numbers can take 0-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

We hope this FAQ section has addressed any questions you may have had.

Should you require further assistance or clarification, please don't hesitate to reach out to us.

Contact Information

Opening Hours

  • Monday to Friday: 9:00 AM - 5:00 PM
  • Response Time: Customer service replies within 24 to 48 hours during working days.

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